Privacy policy

• We at Project WNC Inc. (“Project WNC”) take your personal data and privacy seriously. This policy explains how we manage your personal data in compliance with U.S. privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
• Personal data refers to data about an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have access. Protected Health Information (PHI) refers to health-related data that is protected under HIPAA. Examples include your name, contact details, medical history, and billing information. Data that has been anonymized by the removal of personally identifiable information shall not be regarded as personal data.
• This policy applies to all personal data collected through our website(s), web services, online services, mobile or other applications (collectively, the "Services"), third-party services, social media accounts, instant messaging accounts, online advertisements, and any other media used by Project WNC.

• This Privacy Policy may be updated periodically. Any changes will become effective when we post the revised Privacy Policy on our Services.

How We Collect Your Personal Data

• We may collect your personal data in the following ways:

5.1. when you access or use any of the Services;

5.2. when you create an account on the Services;

5.3. when you subscribe to any of our mailing lists, newsletters and/or social media channels;

5.4. when you make a transaction regarding any of our products or services;

5.5. when you communicate with us whether through our website’s online form, email, social media accounts, instant messaging, phone calls, face-to-face interactions, any of the media of collection, or any other means;

5.6. when you participate in any promotion, activity, campaign, or survey initiated by us;

5.7. when you log in to your account on any Services or otherwise interact with us via an external service or application;

5.8. when you interact with any of our agents, officers, contractors (including our counsellors or the “writenow” website and/or mobile application) or employees;

5.9. when we receive personal data from third parties such as vendors, suppliers, business partners or customers;

5.10. when you interact with and/or provide your personal data to us via any of our online advertisements; and

5.11. when you provide your personal data to us for any other reason and by any means whatsoever.

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Types of Data We Collect

• The personal data we collect may include:
  • Basic Information: Name, email, phone number, residential address.
  • Account & Transaction Data: Username, passwords, billing address, credit card details.
  • Health Information (PHI): Medical history, healthcare provider details, prescriptions.
  • Technical Data: Device ID, IP address, cookies, browsing behavior.

How We Use Your Personal Data

• We process your personal data for the following purposes:
  • Providing Services: Facilitating your use of our Services.
  • Account Management: Identity verification and account security.
  • Transaction Processing: Handling payments and invoices.
  • Healthcare Coordination: Sharing PHI with authorized healthcare providers.
  • Regulatory Compliance: Ensuring adherence to HIPAA and legal obligations.
  • Marketing & Communication: Sending relevant updates and promotions (opt-out available).
  • Research & Service Improvement: Conducting data analysis to enhance user experience.

Sharing Your Personal Data

• We may disclose your personal data:
  • With Your Consent or when required for service provision.
  • For Healthcare Purposes, such as treatment and insurance billing.
  • To Comply with Legal Obligations (e.g., law enforcement requests).
  • With Business Partners under HIPAA-compliant agreements.
• We do not sell your personal or health data to third parties.

• You have the right to:
  • Access your personal data.
  • Request corrections or deletions.
  • Restrict processing of your personal data.
  • Opt out of marketing communications.
  • Receive an accounting of data disclosures.
  • File a complaint regarding data handling.
• To exercise these rights, email us at admin@writenow.care.

• We implement administrative, physical, and technical safeguards, including:
  • Encryption of PHI in transit and at rest.
  • Access controls restricting unauthorized access.
  • Audit monitoring to track system activity.
• We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

• We use cookies to enhance user experience and analyze site usage. You may manage cookies through your browser settings.

• We shall not be liable for any unauthorized or unintended use, access, or disclosure of your personal data beyond our reasonable control.
• This Privacy Policy is governed by U.S. federal and state laws, including HIPAA. By continuing to use our Services, you consent to the collection, processing, and transfer of your data in compliance with these laws.
• If you have any questions or concerns, contact us at admin@writenow.care.